Footage unavailable

Question

I have four spotlight cameras. One is saying footage is unavailable since midnight, but is still picking up motion events. However, I can’t see the actual events - I click on them, but nothing happens, nothing appears. Help!!

Caitlyn_Ring · Answer

Hey @LexiPRO2863. Can you please share a screenshot of the error you're seeing regarding footage being unavailable? Do you see this when you try to access any previous motion events or Live Views on the Event History log, or are you able to play those videos without issue? Once I have a bit more information, I can make some suggestions to try and resolve this. :)

ocabj · Answer

I've been at the office all day and realized that footage on my cameras after ~0800 PDT are not playing correctly. Also, my cameras are setup to do snapshots every 30 seconds and I cannot scrub through any of those on all of my Ring cameras. It has to be a system bug.

Ring Security Cameras

Footage unavailable

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