Floodlight wont connect (signal, dns, ping fine)
Had the floodlight for ~2 weeks Worked fine at first, then a week ago it just stopped. Been through the connection wizard 10 times, it always complains, so I did a quick packet capture: Ring doing ARP fine 16:56:53.603759 ARP, Request who-has RingHpCam-a8 tell 192.168.2.1, length 28 16:56:53.644660 ethertype ARP, ARP, Reply RingHpCam-a8 is-at 28:ec:9a:a0:30:a8 (oui Unknown), length 42 Ring doing DNS fine 16:55:47.313683 ethertype IPv4, IP RingHpCam-a8.36466 \> USG.domain: 58655+ A? time1.google.com. (34) 16:55:47.313683 IP RingHpCam-a8.36466 \> USG.domain: 58655+ A? time1.google.com. (34) 16:55:47.314640 IP USG.domain \> RingHpCam-a8.36466: 58655 1/0/0 A 216.239.35.0 (50) 16:55:47.467215 ethertype IPv4, IP RingHpCam-a8.45957 \> time1.google.com.ntp: NTPv4, Client, length 48 Ring doing Ping to AWS fine 16:58:21.964445 IP RingHpCam-a8 \> ec2-3-123-153-232.eu-central-1.compute.amazonaws.com: ICMP echo request, id 84, seq 85, length 64 16:58:21.986183 IP ec2-3-123-153-232.eu-central-1.compute.amazonaws.com \> RingHpCam-a8: ICMP echo reply, id 84, seq 85, length 64 So it has a strong connection, it can resolve, it can ping the internet... yet it fails every time. Any help needed, not having the best experience 1 week in :(
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19-02-2020 05:06:33
Responses (1)
- M
Sorry to hear about this experience @andy90! Our devices are designed to be quickly and easily setup in the Ring app. Although that was not the case this time, great job covering those troubleshooting steps to find a solution. I'll certainly share this feedback with the teams here. Glad your Floodlight Cam is fully functional! :)
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19-02-2020 08:00:04
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andy90
Hard reset fixed it hold down button for 15 seconds Worked first time
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19-02-2020 05:20:29
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