Floodlight cam wired pro. Floodlights not working.

Question

I recently bought a Ring floodlight camera wired pro, and I had wired it correctly. The camera part works but the floodlights won’t turn on in the Ring app, and it won’t turn on by motion detection. I tried rebooting it and setting it up again, as well I made sure it was wired correctly and made sure it was on. Do you have any suggestions?

Tom_Ring · Answer

Hi @Bagel_1967. Try completely disconnecting the Floodlight Cam from power for 10 minutes. After the time has passed, power it back up. Upon reintroducing power, you should see the lights illuminate. If they do not, please follow up with our support team for further assistance. You can get in touch with our support team at one of the numbers here, or @Ring on Facebook, X, and Instagram.

Ring Security Cameras

Floodlight cam wired pro. Floodlights not working.

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