Responses (4)

• T

  Tbcbsb01

  I'm having this exact same issue....any updates?

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  09-06-2020 03:03:03

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  A

  Amol

  It is not just us. I believe there are many who have the same problem. Unfortunately, no updates. It didn’t work even after hard resetting (as suggested in some other post). Have you tried re-setting the camera? I also noticed another problem is camera detects it as motion when some light is flashed on it example is a car headlight going on the street.

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  09-06-2020 03:20:37

  C

  Chelsea_Ring

  Hey neighbors! The Floodlight Camera will turn on it's lights for events such as when it detects motion or when they are manually turned on in the app. You can adjust your Motion Zones for the lights to see if turning them down or off completely will help with this concern of the lights turning on when you exit Live View. I recommend checking out this Help Center Article [here](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) to learn more about the zone of motion detection for the lights, and how to adjust these settings. I recommend playing with these zones to see if turning down the distance or maybe even turning off a zone or two from this settings helps. If you still find no relief with turning these zones down, you can test if the lights still come on after Live View when you have turned these all off. Please note that turning them all off will turn off the lights coming on with motion, but this is a good idea to try to see if it's related to the lights coming on with motion, or specifically when exiting Live View. Let me know how this goes, neighbors! :)

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  09-06-2020 09:13:31

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  Amol

  Hi Chelsea, Thanks for your response. I will play with motion zones and test as you suggested and get back to you. Regards, Amol

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  09-06-2020 10:32:39

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  Amol

  I did some playing with light motion zones and here are my observations - 1. I turned off all light motion zones. Now if I go to live view and exit - lights didn't turn on. 2. I turned on just one motion zone. Now if I go to live view and exit - lights turned on. I tried turning off earlier zone and turning on other zone and like that for all zones but lights keep turning on after exiting live view. And there is NO motion at all. So after exiting the live view lights turns on without any motion. This seems to some defect. I found this on reddit and it says "Ring was eventually able to work magic and fix it on their end" I want that magic done to my camera too ;-) [https://www.reddit.com/r/Ring/comments/eoxh39/solved\_ring\_floodlight\_cam\_light\_kept\_turned\_on/](https://www.reddit.com/r/Ring/comments/eoxh39/solved_ring_floodlight_cam_light_kept_turned_on/)

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  10-06-2020 08:51:52

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  Tbcbsb01

  I also was able to play around with the settings based on the suggestions and found the same thing that Amol mentioned, my lights won't turn on when exiting live view if the motion zones are turned off. Unfortunately, that basically means this product is useless as motion won't trigger any lights if it is turned off. I will add however, I was able to turn all 3 motion zones back on and started to move the "Distance" slider in the android app to the left towards "MIN." and then went back and forth into the live view and exiting to see if the light came on. The light did come on each time until I hit approximately the 25% mark on the "Distance" slider, then it stayed off. Again, this seems not right, as my distance of coverage for the motion light is maybe 5-10 ft now?! Chelsea, this seems to be some firmware issue or defect, but hoping you can steer us toward a long term solution. Thank you!

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  10-06-2020 12:02:27

• M

  Mltx2

  Fix this bug please and be a responsible provider

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  05-02-2021 12:13:06

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• BW

  Bob.W

  This issue continues. The lights continually stay on. It's not the plastic color of your lights, it's a firmware issue. There is another thread with this same issue/complaint and multiple responses on how to fix. I tried them all and the light still comes back on and stays on. Yes, Ring people, even did the reset on the lights themselves, they're still on. Unfortunately, Ring is in denial because they want to blame you, the lights, spiders, or something else and not take responsibility of the firmware FU. My lights were working fine, now they are not. The app has little control since when you reboot, same thing happens. So, @Mltx2, a year, and more, later and obviously no fix or just made things worse. RING... are you going to man up and fix this issue YOU caused or you rather pay for my electric bill and most of the other fine folks who bought your product and now you are denying any errors. Just fix the damn thing already!

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  21-11-2022 04:24:16

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• BW

  Bob.W

  This issue continues. The lights continually stay on. It's not the plastic color of your lights, it's a firmware issue. There is another thread with this same issue/complaint and multiple responses on how to fix. I tried them all and the light still comes back on and stays on. Yes, Ring people, even did the reset on the lights themselves, they're still on. Unfortunately, Ring is in denial because they want to blame you, the lights, spiders, or something else and not take responsibility of the firmware FU. My lights were working fine, now they are not. The app has little control since when you reboot, same thing happens. So, @Mltx2, a year, and more, later and obviously no fix or just made things worse. RING... are you going to man up and fix this issue YOU caused or you rather pay for my electric bill and most of the other fine folks who bought your product and now you are denying any errors. Just fix the damn thing already!

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  21-11-2022 04:24:16

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