Ring Security Cameras
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A
flood light cam
floodlight-cam
Hello. I have a flood light cam, but the swivel ball mount is loose and the camera is no longer able to be locked and rotated into place. I tried fixing it but no luck
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14-09-2020 07:38:09
Responses (1)
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Caitlyn_Ring
Hi @acakeredolu. I'd recommend reaching out to our support team for this concern so they can take a look at the [warranty](https://shop.ring.com/pages/warranty) and determine if a part needs to be replaced or if the device itself should be replaced. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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14-09-2020 11:38:06
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