Flood light cam came from Amazon with the cam mounted upside down of the flood light
Both flood cam wired Plus came with cam mounted reverse orientation of light. (Then dont allow for the downward angling necessary for up high vertical mounting. Help please thanks 
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08-01-2023 01:54:01
Responses (2)
- A
I have the exact issue. I had the flood light that failed and was sent the new model. But this more model doesn’t allow the lights to be rotated to the correct orientation.
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06-11-2023 08:08:08
- S
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08-12-2023 04:47:41
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Caitlyn_Ring
Hi @user32588. You should be able to rotate the lights or the camera itself depending on your planned installation location of the Floodlight Cam Wired Plus so that everything is in the correct orientation. You can find more information on the installation [here](https://support.ring.com/hc/en-us/articles/360060800632-Installing-Floodlight-Cam-Wired-Plus-Security-Camera-). If you're unable to get the correct orientation of the lights, I'd recommend first seeing if you can get a replacement through Amazon. If they are unable to replace your Camera, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-01-2023 11:28:54
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