False alerts due to tree shadows on ground
I have two of the 4 flood lights that are picking up movenent from our trees letting the sun down on the ground moving with the wind. I've got the motion set at the lowest but still can't get them to stop. Never had this issue with another brand battery powered cams. Any ideas?
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14-10-2020 09:50:27
Responses (1)
- T
Hi @nizmoz. I apologize, I misread your post as you have battery power cameras. No, our Floodlight Cams only utilize our PIR detection for the lights. The Camera uses our Advanced Motion Detection. To best help you identify what might be triggering your recordings, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-10-2020 11:12:50
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Tom_Ring
Hi @nizmoz. Our battery operated Cameras utilize a Passive Infrared motion detection system. What this means is that your Camera detects shifts in temperatures and translates that into motion. From the scenario you described, it sounds like the sun is creating a "hot spot" and when the tree's shadow is cast over the hot spot, it changes temperature and is ultimately translated into a motion event. One way to mitigate this would be to use our [Motion Snooze](https://support.ring.com/hc/en-us/articles/360000047206-How-to-Use-Motion-Snooze-and-Global-Snooze) feature. This will turn off alerts for a selected amount of time. I hope this information serves you well!
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15-10-2020 06:22:19
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