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Downloaded videos permanently marked despite download failing
I wanted to do a bulk download of some event videos. So chose 50, that failed after about 10 minutes. Tried other amounts and soon discovered that any combination of events led to a 'network error' when downloading. Internet is fine, have 150 meg line and works fine. I can download individually without fail but now since I selected those first 50, it now  marks them as permanently downloaded, with no further possibility to mark or clear that status, despite the download failing. Seems a huge mess. Why are the multiple downloads constantly failing? How can I clear this status on the events and try again another day?
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18-02-2023 03:56:48
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Caitlyn_Ring
Hi @ringeruk. I found a similar thread about this [here](https://community.ring.com/t/new-improved-video-download-experience-is-a-disaster/144430/6). If the suggestions there don't work, you'll want to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) to investigate this further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-02-2023 08:48:40
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