Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Does car cam share work for anyone?
Ring car cam. Does share video clip work for anyone? I've tried repeatedly over weeks to share a 20 second clip, get: “This video needs to be processed in our system first. We’ll notify you when your share link is ready.”How many hours or days does this process take? I’ve yet to get any notification or see any clip appear anywhere in the Ring app.I’ve also chosen download. No results. Where is the download supposed to appear? How many days should it take? Will it be located within the Ring app? I’ve tried share and download while sitting in my car with engine on powering the Ring Car Cam and watched video on my Ring app from that very moment from the Car Cam, so it is connected to either wi-fi or the AT&T radio network.Will this ever work? (The fact that there is no car cam category above suggests Ring isn't serious about addressing the product's bugs)
376 •
0 •
4 •
06-04-2023 04:45:25
Responses (2)
- C
Hi @user40178. For this concern, I'd recommend following up with our support team. I know you mentioned speaking with our chat team, however they have a more limited scope of troubleshooting. It would be better to contact our support team either by phone at one of the numbers [here](https://support.ring.com/hc/en-us/articles/213608406), or by social media by sending a private message @Ring on Facebook or Twitter. Given that the Ring Community is a public forum, we're equipped to help with general troubleshooting tips and tricks. Our support team can take a deeper dive on this issue and escalate it to the appropriate team if needed after gathering any relevant device information.
•0
07-04-2023 19:07:09
•
UI appreciate the advice and did contact Ring Support which took down all the info on my experience and promised to pass it up the chain, but wasn't able to offer any solution. However, I did figure an alternative way to watch/share 20 sec clips from "Drive" recordings: Even when the "your video cli
•0
13-04-2023 05:38:53
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user40178
An update with a new failure in Ring's shoddy software. By some miracle I manged to create a clip. At least I was told I had. But apparently I didn't.On my Android phone, I received this Ring notification: "Your video clip is ready to share." I clicked on it and the Ring app opened. Then I was stuck. I saw no sign anywhere on any menu or option of a clip or of an interactive form to fill in an e-mail address or text number to share to.So I opened a chat with Ring support. They told me the video clip is displayed under History. It is not. Support offered no solution nor any steps to address this failure of Ring.I see no reason to opt in to the protection plan after the trial ends when the main reason for paying for the plan does not work and Ring has no solution.
2
07-04-2023 02:15:18
•