Ring Security Cameras

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Device audio and video recording playback poor quality

Live view sound is fine but the playback recording is super distorted

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20-10-2020 10:46:52

Responses (1)

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    Hi @BlueNinja. We have a great [Help Center article](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) that goes over how to fix some common issues with video quality. Typically, this is a network issue. I would check to see what your RSSI for your device is. If it is too low, it could be the cause of your video quality issues. I hope this information helps!

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    21-10-2020 18:02:53

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