completely black videos

Hi all,I'm getting black video recordings at times where it seems crucial that they not be unviewable!This has happenned on and off since I got my Ring Floodlight camera several months ago. I think this needs to be corrected. As big a company as Amazon is, I think they should upgrade the firmware on these things so they ensure video recordings are full and complete without being unviewable!Please let me know how to fix black video recordings. If this is remedied for any length of time with a reboot on the camera, please include reboot function of camera through the app so we can reboot the camera ourselves without having to contact Ring.com support.From,Jason