Ring Security Cameras
Can't edit motion zones
I'm unable to edit motion zones. Motion alerts work fine. I have a Gen 2 stick up cam with USB power and connection via WiFi. Signal strength is strong. I also have a Ring alarm system (base station and a number of contact sensors, etc.). All firmware, iOS apps and iOS software is up to date. The camera is a replacement for one that disconnected from my network and couldn't get back to working so Ring customer support sent me a replacement device so it's brand new out of the box (not a refurbished one or anything). Any idea what to do? I keep getting the error "Sorry about that! Please try again in a moment." It's been days and I keep getting the same error message when I try and make a change to a zone and then save it (I don't get the message if I don't change anything). I need motion zones so I don't get street traffic, etc. Please help!
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29-03-2020 02:57:25
Responses (3)
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hey, same issue - on google pixel 3 - cannot enable zones, and cannot save - getting "unexpected error" and cannot save settings - uninstalled and reinstalled the app - still same thing - can't believe there is no anser to that !!!
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30-03-2020 10:58:23
BSo Marley\_Ring, I did what you suggested. Now my camera won't connect to the network at all and I can't get it to re-enter set up mode. What do I do now???
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31-03-2020 12:20:19
MSorry to hear about this @BrooklynJeff! None of the steps above should result in your Camera disconnecting from your wifi network. Removing and reinstalling the app will simply check for updates, permissions, and could help for optimal integration with your mobile device. Resetting network settings, is also mobile device specific and should not effect your Cam's connection in the Ring app. If this concern persists, I recommend reaching out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for more in-depth troubleshooting.
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31-03-2020 07:10:15
CThis happened to me, and I eventually found (duh!) that the zone feature had gotten disabled somehow. Re-enabling ii solved the problem.
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25-02-2022 06:04:23
- L
It’s really bad but they’ve taken that away. We have no choice now. Like ring said here reinstall but nothing changed so I investigated and we can’t change anything unless you use advanced settings which is weird you cut off the neighbours part but that also cuts whoever is coming to your door so you just get waist down sorta thing. So it’s sod the neighbours annoyingly setting off motion detection instead total security they have a pre live now so you can see if need to come to app if that helps
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27-07-2024 03:27:46
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- L
Ok I got the solution Click on the … Click >front door settings click >device settings Click >privacy settings Click >edit privacy zones taDa!¡ best way round it now Ring is demanding more money to have control of OUR devices if I knew how greedy they were I wouldn’t have bought 1 let alone 2 its a legal scam
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28-07-2024 01:51:42
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Marley_Ring
Sorry to hear about this experience @BrooklynJeff! The best first step here would be to remove and reinstall the Ring app on your mobile device. Please also ensure no bluetooth or VPN are enabled on your phone. Try testing a live view to confirm the Cam is communicating with app, then try changing the zones on wifi only, or cell data only. If this concern persists, try resetting your mobile device's network connection, which can be found in the mobile device connection settings. Let us know how this goes! :)
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30-03-2020 05:59:30
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