Ring Security Cameras

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E
Can you turn off the Lights with Motion setting

Here's what I would like to do with the lights on my Floodlight Cam, but I can't seem to do this using the iOS or Mac app settings. Choice 1 - I'd really like to disable turning off/on of the lights by the Floodlight Cam altogether and have Alexa do it via a rotuine. However, I can't seem to be able to disable the device from doing the lighting via Motion Sensor. If I go Device Settings \> Light Settings \> Motion Zones for Lights on iOS app, I can never turn off the "Turn on Lights with Motion" setting. If do and tap Save, then next time I go into that view, it returns to On position. Choice 2 - If I can't do that, I'd like to just use the Light Schedule (Device Settings \> Light Settings \> Light Schedule). But again, because I can never turn off the "Turn on Lights with Motion" setting, the Light Schedule doesn't kick in. Are either of these possible?

30264

0

3

13-02-2020 14:46:50

Responses (2)

  • E

    Are you tapping Save on the top right before you exit the screens? Mine stay set after I tap Save.

    0

    13-02-2020 15:56:04

      E

      Yes, I do the following: 1. Change the "Turn on lights with motion" toggle to off. 2. Tap the Save button (top right). 3. Click the \< button (top left). 4. Go back into Motion Zones for Lights view and the "Turn on lights with motion" toggle is back on. Note that the other two settings (e.g

      0

      13-02-2020 18:36:11

      E

      It may be the app. You could try deleting the app. Rebooting your phone and then reinstall the app.

      0

      13-02-2020 18:38:01

      E

      I tried your suggestion but still get same result. What's more, I have the same issue on my iPad device as well, so it does not seem to be tied to my phone or iOS version specifically.

      0

      13-02-2020 18:41:21

      E

      It may be an iOS issue then. On my Android phone it's working as expected. Maybe someone with an iPhone or an iPad can check.

      0

      13-02-2020 19:33:17

      C

      I'm having the same issue in my iOS app. Looks like a bug or poor design. Probably requires a call to rech support but I don't have time to do that now...

      0

      21-02-2020 13:17:55

  • K

    I have a big issue with my ring floodlight cams. I have two of them facing my backyard patio, and when I’m out there it is lit by patio/cafe lights so I don’t want the floodlight cams blasting me in the face. The only way I can figure out how to toggle the lights off is by turning them off via the light switch. How can I toggle off the motion activated lights on the app? This is beyond frustrating.

    0

    14-06-2021 02:18:06

      C

      Hi @Kw. You can find instructions on how to adjust the Motion Zones specifically for the lights on your Floodlight Cams [here](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam). You can also disable these if you do not want

      0

      14-06-2021 21:14:12

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