Responses (6)

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Caitlyn_Ring
Hi @PIPES. Are you receiving an error message where the camera preview would show in the Ring app? Or is the camera preview not updating? Feel free to share a screenshot demonstrating what you're seeing on your end. Additionally, are you using an iOS or Android phone?
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09-01-2023 23:19:51
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Laura1643

Same is happening to me. Says Ring camera preview not available. Also not recording motion. My signal is strong. Have a driveway spot cam and it working perfectly. Help.......

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20-01-2023 14:10:32

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Caitlyn_Ring

Hi @Laura1643. Are you on an iOS or Android phone? Which model of Ring Camera are you experiencing this concern with? What is the RSSI for it? The model name and [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength) can both be found on the Device Health page in the Ring app.

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20-01-2023 16:54:47

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Laura1643

Android note 10+, ring 2nd gen, rssi is -48

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08-02-2023 16:42:41

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user34133
I too am having the same issue. RSSI is 58 and 62 for each of my devices. Screenshot attached. Android phone is what I am using for the Ring app. 
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22-01-2023 22:29:01
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Justin_Ring
Hi @user34133. I was able to find this [post](https://community.ring.com/t/dashboard-not-refreshing-cam-image/49149/56) with other neighbors that are experiencing a similar concern. There is a marked solution in the post as well.
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24-01-2023 16:31:45
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user_33cfc2

What was the outcome of this problem I have the same issue

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23-11-2024 16:27:50

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Justin_Ring

Hi @user_33cfc2. Try rebooting your Camera using the Ring app. You also want to make sure your Camera has a good signal strength. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

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26-11-2024 20:40:05