Access to smart alerts?
I have several stick up cams and spotlight cams, and none of them have smart alerts available in the motion settings. How do I access this feature? The help articles say it should be available for these cameras.
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30-09-2021 06:55:56
Responses (11)
- M
Hi @Marley_Ring That is the article I’m referencing. The problem is that when I go to Motion Settings, there is no Smart Notifications menu. The only options inside of Motion Settings are Motion Sensitivity, People Only Mode, and Advanced Settings. The only thing in Advanced Settings is Motion Schedules. Smart Notifications are nowhere to be found. Any suggestions? Thanks
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01-10-2021 05:10:41
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- M
Hi @Tom_Ring Yes, I have an active ring protect subscription. I also have the latest version of the app. Any other suggestions? Thanks
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09-10-2021 07:33:10
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- 5
I'm having the same issue on my Stick Up Cam Plug in (3rd Gen). I have Smart Alerts available on all my other cameras, an active Protect plan, but only show People Only available for the SU cam and no Smart Alerts. This is across 3 Android phones (app v.3.44.0) and an iPhone (app v.5.44.0). The camera is working perfect, but I tried a full reset/re-setup anyway after holding in the setup button for 30 seconds. Even after setting it back up, I only have a on/off toggle for People Only mode, and the below screen is still absent: 
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10-10-2021 05:38:34
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- T
Hey neighbors. It's odd that you don't have Smart Alerts available. This feature is on a slow rollout to our neighbors and it still may be rolling out to all of your devices. This is expected to be 100% rolled out by December. Until then, we appreciate your patience while this feature makes it way to all of your devices.
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13-10-2021 09:17:35
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Marley_Ring
Hi there, @mconomos! I believe you are referencing this Help Center article https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions- In which you should certainly be able to access Smart Alerts in your motion settings once they've been enabled. Here's how to enable Smart Alerts: * Tap the three lines on the top left * Tap **Devices** * Tap the device you want to adjust * Tap **Motion Settings** * Tap **Smart Notifications** * Tap **Enable Feature** * Tap **Continue** * On the next screen select the notification options that you want for **Person** and **Other Motion** * You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications * After you've adjusted your settings tap **Done.** To access Smart Alerts once you've activated it in the Ring app: * Tap the three lines on the top left * Tap **Devices** * Tap the device you want to adjust * Tap **Motion Settings** * Tap **Smart Alerts.** If this is still not showing for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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30-09-2021 04:08:44
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