Ring Home Plan
Put back the modes feature, it should be standard.
How can the ability to turn off a camera inside your home now be a *premium paid feature* of a subscription? That is absolutely wild. I've been a customer of Ring for several years and now I just cancelled my subscription and will be switching to a new brand. Really disappointing and makes absolutely no sense. Taking away the modes feature was the worst idea imaginable. I have this device already so if the Modes feature was returned to the basic plan I'd consider re-subscribing but I'm looking at other cameras right now.
65 •
5 •
4 •
19-10-2024 01:27:19
Responses (3)
- U
I agree! I had to find out about it by digging for the information. Mine is currently “stuck” in away mode because the changed happened while I was away on business so I would have to pay for the upgrade to move it back into home mode. On top of that, when I go to upgrade, it doesn’t give me credit for the current subscription I am in which doesn’t expire until February. Not a good look for ring at all. I am looking elsewhere as well.
•2
19-10-2024 12:03:23
•
UYup, mine was stuck on away mode as well. The customer service agent I spoke with tried to tell me that Ring had sent a notification to everyone about these changes back in August, but all I got was a reminder that my annual subscription would be renewing next month. I'm sure if I scrolled and clicked somewhere in a link and found the fine print there was some hidden note about change. Totally a money grab and not a good look for them at all.
•0
19-10-2024 02:37:43
- U
I recently spent 20 minutes with a Ring support supervisor expressing my frustration and disappointment with the modes features being removed from the basic plan. This was an important feature unilaterally remove by Ring. In addition, I paid for a 1 yr basic subscription which included this feature. Now it’s no longer part of the basic plan. Corporate “bait and switch.” Supervisor was understanding, but unwilling to push my call to the corporate level. Removing that feature is nonsense! As you said, it is a popular feature that most everyone uses. Just another example of corporate greed. SMH I hope many other users loudly complain about the removal of this feature. If you’re reading this, please call and complain to a supervisor. Maybe we can get the feature restored until our annual subscription expires. If this doesn’t happen, they will lose me as a customer, since moving up to the next plan makes no financial sense to me. I only own 1 doorbell. I AM CONTACTING THE BETTER BUSINESS BUREAU to file a complaint. I urge others to follow suit.
•2
20-10-2024 12:28:59
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user_ce4c04
I agree! How can Ring pull something so essential as being able to disable notifications. I payed my yearly subscription with this feature enabled, how can they pull something off my subscription in mid term? This sure seems like a money grab to me. Looks like I have a new goal for Black Friday in replacing these devices. Hope everyone comments on this stupid ploy.
3
19-10-2024 01:43:07
•