Responses (5)

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  Tom_Ring

  Accepted Solution

  Hi @cwxmas. I would verify that your Ring Protect Plan subscription is setup correctly on Ring.com. If it is, and you are still having this issue, Please give our support team a call at one of the numbers available here.

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  17-01-2023 07:07:59

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  user73432

  we have same error msg but just subscribed to ring protect basic… i think perhaps we cont to get the orange error msg b/c one if of our 4 cameras is not part of the plan? oh well as long as recording the ones we asked for i guess we just ignore the error msg? it is a bit unnerving ea time open and see that tho

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  05-01-2024 10:00:23

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  Tom_Ring

  Hi @user73432. Yes, if you have a camera that is not subscribed to the Ring Protect Plan, you will get a message saying that your recordings are not being saved.

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  08-01-2024 06:09:46

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  user_019368

  I have this same question. The orange banner just started to appear today. Any resolution?

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  05-11-2024 07:21:28

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  user_f73a25

  this is very annoying.  why can't a solution be posted here?  better yet, fix the app.

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  11-11-2024 01:28:11

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  user_9ea6e5

  I’m having the same problem. Spoke to customer support and they suggested several option . Nothing is working

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  12-03-2025 09:40:55

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