Careful. Ring Plan upgraded without consent

This month without my knowledge Ring upgraded my plan to premium with professional monitoring which costs double. Good thing I caught it or Ring would have gotten away with dishonestly taking more money than I had agreed to. I have never used professional monitoring. This also just happened this month to other family members who I introduced to this company and now it’s my responsibility to help them fix it since they are all elderly. Have you ever asked a person over 60 to log into their email??? I can’t let ring take advantage of them and I can’t send them to customer support they are too old. This whole ordeal is going to take so much time reversing this greedy act by Ring. Extremely disappointed in Ring. Could the extra $10/mo from unsuspecting customers really be worth their reputation as a security company? No answer from customer support other than to post here. Definitely feeling betrayed by this company I trusted enough to recommend.