Ring Home Plan
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Billing Issue
Hello,I signed up for Ring Protect basic for a wrong device. Within a couple of hours I realized and chatted with an agent to transfer my plan to the right device. He said the only way was to cancel the subscription for the wrong device and enroll in the right one which he did. He however did not give me a full refund for XXXX but only 45 after deducting for one whole month! When I mentioned that within a couple of hours it was fixed and I needed to get a full refund, he obliged and said he would process for full refund. However I see a charge for one whole month which is not fair. Please process the full refund for the month that I never used Ring service.
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19-06-2024 04:31:19
Responses (1)
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Tom_Ring
Hi @user_b30d8a. Here in the Ring community, we don't have access to your account details. For this concern, I suggest reaching out to one of our social teams. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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20-06-2024 14:18:36
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