Adding new devices to existing account subscription
I already have subscription for my ring doorbell and recently purchased an outdoor camera. How can I add this to my subscription ?
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03-09-2023 07:11:32
Responses (2)
- J
I had Ring Basic for my doorbell. I added cameras and upgraded to Ring Protect Plus which should cover the doorbell and cameras. Why am I continuing to be charged for the Basic Plan after I canceled it?
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07-09-2023 11:47:08
UI have the plus plan and added cameras and it still shows they aren’t covered. How can I get them covered?
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23-09-2024 12:36:58
- J
Hi @jojotarheel. For billing issues with your Ring Protect Plans, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here.
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08-09-2023 07:08:14
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UHi, I have this same problem. I added two new cameras to my system, both show live feed ok, but no videos available and I get messages saying trial about to end. My existing subscription for the first camera doesn't expire until August this year. I need a phone no to contact but cannot find one
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08-05-2025 08:58:38
UHi, I have this same problem. I added two new cameras to my system, both show live feed ok, but no videos available and I get messages saying trial about to end. My existing subscription for the first camera doesn't expire until August this year. I need a phone no to contact but cannot find one
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08-05-2025 08:58:44
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Caitlyn_Ring
Hi @user57126. If your existing subscription is the Ring Protect Basic plan, it will only cover your Ring Doorbell, and you will need to [purchase a second Ring Protect Basic plan](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) for the Ring Camera. If you have the Ring Protect Plus plan, this will automatically cover all Ring Doorbells and Cameras at the same Location. I hope this information helps! :)
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06-09-2023 11:33:54
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