B
Windows App no longer showing recorded videos
I can view recorded videos on my iPhone and iPad without problem, but recently the Windows app (on a PC with Windows 10) stopped playing recorded videos. Whenver I try to play them, it just gives me the spinning dots. It never plays the video, no longer how long I wait. Live view works fine, I just can't view any historical videos on my PC. Has Ring stopped supporting the Windows app?
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10-01-2020 06:27:55
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Chelsea_Ring
Hey @BCasteel, have you made sure that your Windows app is up to date? This is always a great place to start. If you're unsure, you can just remove the Ring app from your Windows device, reboot the device (turn it off/on) and then reinstall the app. Let me know if this helps!
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10-01-2020 08:45:15
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