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Windows App - can no longer delete multiple selected videos.
Recently the Ring app has stopped letting me delete multiple selected videos from history. I am able to click Select in the upper right of the app screen and checkboxes appear as expected next to each video. The checkboxes work correctly letting me select multiple videos. Then clicking Delete in the upper right corner gives the expected warning that a number of videos will be permanently deleted. However when clicking on OK, the progress indicator at the top of the Ring app runs, then stops, but the selected videos are not deleted. I can delete videos individually by right clicking a video and selecting Delete, but with three devices and several false triggerings from wind, etc every day it is incredibly annoying to not be able to clean up useless videos in batches.
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11-04-2020 03:50:02
Responses (4)
- B
I'm sorry, but this is a pretty shabby answer to be called a "solution". Telling us that we should just suck it up and that's how it is now is lousy customer support. You have disabled a feature I made extensive use of in the past and, since there is no way to acquire a standalone installer for a windows application for Ring, we are at the mercy of this new trend towards "Apps" (not applications) that do as they please whenever they please. Sorry for venting but this is more iritating than I can express.
•1
15-04-2020 15:38:44
Pmobile app also is broken--it will NOT delete multiple selected videos at 1 timewho is programing the changes and updates to Ring apps?? Amateurs?? there is NO way right now to delete these annoying videos
•0
20-04-2020 02:15:20
- B
Just to be clear here, I DID NOT accept this solution! You arbitrarily marked this as solved when NOTHING has been done. I was basically told "that's the way it is now, we'll look into it." Pardon me, but that IS NOT a solution. I sure won't hold my breath waiting for a real solution. If I look for additional cameras I'll be giving the NEST cameras a serious look. Meanwhile I am stuck with a product that has had a very useful featue disabled by the manufacturer with little hope for a true remedy.
•1
18-04-2020 02:36:04
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- P
I have the exact same problem and it happens on:desktop with WIN 10 homelaptop with WIN 10 prefessionalphone with Androidsince I have about 30 false alerts each day because of wind, the history is piling up and I am overloaded with videos that need deleting ASAP. I cannot understand what has happened and why this option would be eliminated. There is NO way I am deleting 400-500 videos one ay a time.PLEASE GET THIS FIXED!!
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20-04-2020 02:02:19
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- R
I've had the same frustrating problem lately with not being able to delete multiple history events on my PC unless I deleted one event at a time. I don't know if this will help you but yesterday I tried deleting multiple history events on my PC, had the same problem, and then tried using my IPAD to delete multiple history and it worked. I then went to my PC and tried deleting additional multiple historyevents and it worked. It worked again today on my PC. I have no idea why it is now working but it is.
•1
02-05-2020 12:06:14
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Tw1
I have the same problem. It started either today or yesterday. I am using a laptop with Windwos 10. I suspect it has something to do with the change in the program that excludes deleting starred items with SELECT.
1
11-04-2020 15:12:50
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