Unable to login on Ring App

Hi,Whenever I try to login to the Ring App on my Android phone I always get the message that an invalid email or password was used. It does not prompt for additional authentication.I can login via a browser using the same email/password. I have managed to create a new user and login that way but it is not the owner so no access to chime.I have cleared the cache in app, reinstalled the app and reset my password however it still informs me that an invalid email or password was used.I do receive an email that my account was signed onto a new device.Any suggestions welcome.Regards, Jose