This feature is unavailable because your Samsung has no Internet connection
I have a Samsung A51 phone. I have just within the past 5 days started getting the error message when I try to click on the live view when using cellular data. The live view works just fine when I'm home and connected to my wifi but does NOT work if I turn the wifi off. I have current versions of all software for phone and Ring. I have tried rebooting & reinstalling the phone, app, and doorbell. I cannot identify anything that has changed in these past 5 days that would have caused this. We've had the Ring since Christmas and I've never had any problems with it. Please help! I've searched many articles, but everyone else seems to be having trouble with the wifi piece.
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16-10-2021 02:19:20
Responses (3)
- U
I have the same issue with my A51 Samsung as well. Issue started less than 2 weeks ago. Hopefully Ring can fix this.
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20-10-2021 06:01:15
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- C
Hi neighbors! With Live View concerns, it's good to start with basic troubleshooting and narrowing down what could be causing the problem. We have a Community Post on Live View concerns [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) that has a lot of great tips and tricks to begin with. You can also find more help in our Help Center Articles on Live View [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device) and on wifi [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You). If these concerns persist after checking all of the basics with your wifi connection to your Ring device, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a more in-depth look with you and escalate to our advanced support team if it's necessary. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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20-10-2021 08:06:43
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Aperez1
Did you ever resolve this issue? I started having same issue a few days ago as well.
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19-10-2021 12:18:41
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