Ring App
Streaming Error on new Ring Doorbell 2
Hi, I am looking for some help please. I have recently bought a brand new Ring Door Bell 2 and am struggling to get the live view function to work. It’s been 2 weeks now trawling through pages and forums trying to get this to works. The ring sets up correctly I believe and triggers movement events but just doesn’t seem to want to show live video I have tried I believe every option other than buy a new one. So what I have tried…. Reinstalled app Tried app on another iPhone Factory reset ring doorbell many times Factory reset router BT Smart Hub 2 Made sure router is set to 2.4ghz (120mb+)2 Tried to connect to mobile data on phone (4g at 30mb+) Tried web browsers and different devices at ring.com Checked and RSS is -18 Disabled firewall on router Put device in DMZ zone Set Wi-fi to channel 11 Place ring next to router Turned off Smart Setting on router I am now at a loss! Any more suggestions Thanks Rob
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01-12-2022 10:45:39
Responses (2)
- J
Hi @RobH83. You have tried all the basic troubleshooting steps I can recommend for a Doorbell not loading a Live View; the next best step would be to contact our support team for further assistance. Our support team will be able to take a more in-depth look at your Doorbell. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-12-2022 10:02:40
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RobH83
Please help! I have now tried to link to a wireless extender on 2.4ghz. Still no live view!
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03-12-2022 06:34:56
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