Responses (5)

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  Caitlyn_Ring

  Hi @tpg0007. If you're not able to see your Stick Up Cam under the Modes settings, please try completing a new setup of your device. To complete a new setup, follow the prompts under Set Up a Device in the Ring app. Once that's done, try editing the Modes settings for your Stick Up Cam again. If that still doesn't work, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  22-08-2022 04:34:49

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  Tdwlew

  Is there another way to correct this problem? I’ve already placed my new ring camera up on the soffits of my home, so repeating device setup is very inconvenient. What is the mode settings list of devices looking for and not finding that the dashboard list of devices is finding to display all my cameras? I had 6 cameras, just added 2 more and both new cameras do not show up under mode settings.

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  30-08-2022 09:51:31

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  SarahCJ

  I found a solution - if you go into the location, Settings, Modes and at the bottom Disable mode Settings for Cameras, then once that's finished Enable it again, thereafter the Modes will recognise the new cameras. This worked in two different locations for me.

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  30-08-2022 12:52:29

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  Caitlyn_Ring

  @Tdwlew When you add a new Doorbell or Camera to the Ring app, it should show up under the Modes settings as expected. Since it is not, that's why a new setup is suggested as a troubleshooting step to try and resolve this. You can try what @SarahCJ suggested as well to see if that fixes this for you without needing to complete a new setup.

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  30-08-2022 11:30:39

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  Tdwlew

  Thanks @SarahCJ, your suggestion worked great and saved me dragging the ladder back out!

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  31-08-2022 01:33:47

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