Ring Blocking My Access to My Account

Why is Ring blocking my access to my account over my home internet connection? Have a spotlight cam, a floodlight cam, and a chime pro. Everything was going great for about two weeks until one morning I woke up and found I could no longer load my dashboard in the app and couldn’t access my videos. Spent about five hours on the phone with CS, and multiple level 1 people who wanted me to restart my router, uninstall and reinstall the app, etc. after I had already done that. No one could tell me what was wrong. Even bought a new router at one of the rep’s suggestions. Didn’t solve the problem but at least I’m getting my ISP’s advertised speeds now… I contacted my ISP. Nothing had changed on their end and one of their people was having trouble as well. If I turn off WiFi on my phone, everything works fine. It’s like Ring is blocking my access and it is definitely on their end, not mine. Oh, and the issue randomly resolves itself too. Connections went down sometime the morning of the 14th and came back up in the afternoon. Same on the 15th. Then it worked fine until this morning of the 21st. Ring: why on earth would I give you any more of my money if you can’t provide a reliable service and can’t figure out why you’re blocking me???!!!