Ring app stuck on "loading"

I have 5 wireless floodlight cams, and 2 doorbells. Over the past year I have been having issues with opening "live view". I get a motion notification, and click on it. Sometimes I have a picture within seconds, sometimes it gets permanently stuck on the "loading" page. **If I close off the app completely by swiping it away, and restart the app, I have a live view instantly.** This happens on my iPhone 12 Pro, and also on the iPad Pro. It happens when the device health is good, and I have high speed and reliable Internet. The device and app software is all updated. It seems like a bug in the app. Is it a known problem, and is there a known fix?