Responses (2)

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  Marley_Ring

  Sorry to hear about this experience @dave311! It definitely sounds like you are using the correct credentials. I recommend removing and reinstalling the Ring app, as well as check that any VPN or VPN related tool/ app is disabled and closed. Feel free to keep us updated on your results! :)

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  26-02-2020 09:14:30

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  dave311

  Thanks Marley, I uninstalled, rebooted and reinstalled and I'm still receiving Invalid Credentials when attempting to log in via Ring App for Mac. Logging into ring.com website, as well as, the community.ring.com site is successful. VPN is not running on my computer. I also temporarily disabled my firewall but no luck. I'm out of ideas aside. Let me know if you have anything else I can try. Thanks! Dave

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  02-03-2020 03:31:37

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  dave311

  I'm not certain what changed but today I was able to login via the Mac App. All good now! > @Marley\_Ring wrote: > > Sorry to hear about this experience @dave311! It definitely sounds like you are using the correct credentials. I recommend removing and reinstalling the Ring app, as well as check that any VPN or VPN related tool/ app is disabled and closed. > > > > Feel free to keep us updated on your results! :)

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  03-03-2020 04:29:53

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  wangtuobin

  Same issue, correct credential but failed to log into the app. Website works good.

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  03-06-2020 11:40:07

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  Chelsea_Ring

  Hey @wangtuobin. I recommend removing the Ring app from your Mac computer, restarting your computer and then reinstalling the Ring app from your Mac to see if this helps. In addition, please ensure you have no VPNs turned on or any VPN related tool enabled when accessing the Ring app on your Mac.

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  04-06-2020 05:08:21

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  user47239

  I'm having the same issue!

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  05-06-2023 03:03:20

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  07-07-2023 08:23:55

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