Responses (2)

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  Sbtelecomsupply

  Ring: can you please forward this to advanced support. When I use my Iphone and log into the ring app I get a message **“Loading your dashboard ***this is taking longer then expected**** every freaking time when I go to log in. If I close the app then reopen it- the second time it works. So lets say I get an alert from any of my cameras- I click on the alert and it takes me to the app. The App just sits and spins forever and ever and ever and ever. I then close the app and get back in- then I can pull up a camera and log into it via Live View. Also lets say its been a few hours and I want to log into the app and pull up a recording. I do that and I get **“Loading your dashboard ***this is taking longer then expected**** every freaking time when I go to log in. If I close the app then reopen it- the second time it works. This happens on any device I try to use (such as Ipad or Iphone) and I have had this problem for over 2-3 months now. I assumed this was a software issues and eventually you would fix this. That has not happened. I have also called support a few times- most recently called them a few nights ago- and they said they were going to refer the ticket to advanced support and someone would call me. That never happened. Below is how my ring at home is setup. I assume the issue is most likely due to the fact that I have a lot of devices and the App is overloaded when it trys to update the devices for real time status? However can you please check on this and let me know. Its super frustrating that I have to open your app then close your app then reopen it everytime to actually do anything. Your APP is the only APP on my phone where this is an issue. I also do have the My Q Garage door plug in installed. So could that be the issue? **Network Setup** I am not using a VPN- and this issue happens with using Verizon (Cellular) as the Data network but also when I am home on the WiFi (Lan) using TP-LINK Deco M5 Mesh network at the house which has 1 GIG download speed and 40 Mbps upload and being the only person home. So this isn’t a routing issue, a router issue or a network issue. It’s a software issue. Also just curious- Amazon owns Ring? Amazon makes tablets- Fire HD. I own one. However I don’t believe Amazon makes an app for the Ring that works on their own device? At least a few months ago when I tried it wasn’t there. Whats up with that? **Examples** iPhone 11 Pro Max iPhone XS Max I have uninstalled the ring App and reinstalled it and no change. I have also wiped the phone and reinstalled the app and no change. 2 Floodlight 3 Drop Cam (Battery Powered) 1 Ring Doorbell Version 2.0 (Battery powered) 1 Ring Alarm 4 First Alert Co Alarm-First Alert Smoke and Carbon Monoxide Alarm 1 Chime 1 Chime Pro 3 Keypads 2 Panic Buttons 1 Range Extender 2 Sirens 15 Door Contact Sensors 4 Motion Sensors **MyQ Garage Door** App plug in with Ring is set up **(Could this be the issue)** **Key Delivery** - Amazon home Delivery through My Q **(Could this be the issue)**

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  14-04-2021 04:04:41

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  Tom_Ring

  Hi @Sbtelecomsupply. Thank you for sharing this information! I can certainly take this feedback to my team. I would also recommend following up on your open support ticket, since you have not heard back yet.

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  16-04-2021 11:42:52

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  user11794

  I’m also having the same problem. Happens on Wi-Fi or cellular. I have gig symmetric fiber internet and the ring alarm is run on Ethernet. And my phone gets good cell service and 600/600 on Wi-Fi. I get the dashboard taking longer than expected every time I first open the app and if I force close it then open it, it’ll work.

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  15-05-2022 01:47:53

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  Khaley4

  I'm having the same issue. But in my case the only Ring device I have is the Video Doorbell 4, and no garage door app nor Key Delivery. No Amazon Alexa device either. Phones using Ring are 2 iPhone 11 Pro Max's.

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  23-06-2021 12:59:01

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