Receiving Neighbors notifications from old location after moving
I moved and had cameras at 2 locations for a few weeks while transitioning between houses. I have now fully moved my devices to the new location and deleted the old location from my profile in the Ring App, but I am still receiving Ring Neighbors alerts from the old location. Since I have already removed the devices from the old location and also removed the old location from my account, how do I stop notifications and feed items from the old location without impacting the new location?
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18-08-2021 01:56:56
Responses (9)
- Q
I'm having the exact same problem. I am not seeing the messages from the old community in the feed, but I do receive them in the push notifications to my phone. The Ring app does have access to my location. I have removed the old location from my profile, it does not show on the list of my locations in the app. I have tried logging in and out, as well as reinstalling the app. The app is Android, the latest version. People on the chat support suggested that I'd remove the old location from the list (which I had done before), and could not offer any help beyond that. I have tried phone support, but I got disconnected three times and gave up. I don't feel like wasting my time on the phone for something that can better be handled in offline communication. If a software developer from the Ring app team is reading this, I will be happy providing more details in an email.
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13-09-2021 01:36:31
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- S
I am still struggling with this issue as well. I have deleted every reference of my old neighborhood both in Locations and Neighbors. I can't find anywhere that mentions my old location in the app or account profile settings but continue to get notifications daily from my old neighborhood. Any advice? Moved out of state and my old location had way more crime so it's really annoying to keep getting these notifications.
•3
21-09-2021 03:04:57
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- S
I am having this problem as well. My old address is found no where in the ring control center or neighbors settings. When I get the android push notification about an event at my old address and click it, you can see it is no where near my settings (screenshot attached). Then when I go into my neighbors feed, that alert is no where to be found. It seems like there is some setting somewhere in the push notifications that is not properly reflecting my move and address settings. Any ideas on how to fix? 
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28-09-2021 03:58:37
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- J
@Marley_Ring your response was not helpful. We are not trying to turn off alerts. We are getting unwanted alerts for an OLD address we removed from our Neighbors profile and is outside of our neighborhood area. I still want to receive alerts for the address that is actually in my profile.
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06-10-2021 01:10:24
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trail-explorer
Did you allow the Ring to "know your location". This seems like an odd problem indeed. When you go into the Neighbor Alert, are you saying your old location is indicated in the center of the alert zone, or both locations are now indicated? How about just logging out of the app, and logging back in? Or uninstall and install again? Do you have the latest iOS and Ring software?
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18-08-2021 04:57:41
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