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Problem with Ring Email Support
Has anyone in the community found that Ring email support doesn't read through your support request emails and keeps sending platitudes and the same support advice that doesn't address your problems at all?Several email exchanges later they still haven't addressed troubles with viewing Activities in the Android App (returning to the top of the Activity list instead of staying down the list where I was viewing) and the Ring.com online Activity viewing (only one week's Activities available.) I don't want to uninstall the app, reboot my phone, and reinstall the app over and over.
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02-11-2019 21:59:15
Responses (2)
- TE
Ring used to have great email support before the Amazon acquisition and I have encouraged them here to bring it back. It is pretty common with companies to have email support - you create a ticket, someone is assigned to that, and you can communicate at your convenience with the agent. Plus, you have it all documented so you can go back and review what instructions they gave you. You can create a Feature Request for this on the Feature Request board.
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18-08-2021 17:01:12
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Texasaustralia
They don’t reply to emails - I have sent five, tried chat, told to call them and no one answers- I suppose fair trading is the only option
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17-08-2021 01:45:23
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