Responses (2)

M

Murray

Sounds frustrating. Have you tried resetting the Ring unit yet?

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09-07-2019 20:30:10

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V

VE1

No I have not yet. You think the problem is coming from the device and not the app?

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09-07-2019 20:39:10

V

VE1

I attempted to try to fix the problem on being on data as well as WiFi. Thank you for your response.

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10-07-2019 04:16:07

C

CapsFanBob

I am having the exact same problem. When I go into the motion zone settings, if I do not make any changes to the default zone rectangle, the save button will "Work." In other words, it appears to save with no error message. However, make ANY change to the zone and the same error message appears that was reported by the original poster of this thread. "Sorry about that! Please try again in a moment."This is extremely frustrating since the default zone includes the street and sidewalk which I usually have outside of my motion zone. I get a lot more motion notifications than I should be getting and I have no way of adjusting the zone right now.I am using an iPhone 11 Pro Max. I am running the latest version of iOS 13. I have also tried to delete and reinstall the app and also tried using just data and no wi-fi. Nothing has fixed it.

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24-11-2019 16:48:41

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V

VE1

What I ended up doing was having one of the support techs help me reset and set up my zones. Hopefully they find a solution soon.

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24-11-2019 22:47:28

C

CapsFanBob

Thank you. Good to know. I'm contacting support now.

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25-11-2019 13:11:04

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CapsFanBob

Well, unfortunately that was no help at all. Ring, your support has always been very good. Until now. This time, it sucks! Your people are reading from a script and don't have a clue how to fix this problem. I walked though the problem with this person today and was told to uninstall the app, reboot my phone, reinstall the app and it should work. I had already done this about 5 times on my own without it working, but sure... I'll try it again and did. It did not fix the problem (surprise!).When that didn't work, I was told that an app was coming soon and also the internal system was currently undergoing an update and that I should try again in a couple hours. Since when does a system update take 3 weeks? Obviously it does not. I have been having this problem for at least the last 3 weeks. When I said this, I was told to do the same thing again... delete the app, restart my phone, reinstall the app. Are you kidding me? Recently my Ring Doorbell Pro died. When I contacted support for that, we did a few things and they helped determine that the doorbell unit was actually dead. I was pleasantly surpised when I was offered a promo code to help with the purchase of a new one. I did buy a new one and it's been working great since... except this problem. I only noticed it about 3 weeks ago when I realized I was getting a lot more motion alerts than usual.I'm hoping that the next app update, whenver that may happen, will fix this issue. Not feeling too sure about that at this point.

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25-11-2019 13:50:04

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CapsFanBob

Sorry I never updated my response to this. I ended up fixing this myself. I had to go into the ring app and completely remove (delete) the device (Ring Doorbell Pro) and re-add it. It may sound obvious, but when I replaced the device after getting my new one, everything else worked without needing to remove and re-add. But once this was done, I was able to save motion zones again. Good luck!

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28-03-2020 12:46:57

R

Ravel1

Developed this same issue. Can not access any live video. Weak connection to iPhone. Have tried deleting app and decides and reinstalling. Very frustrating.

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28-03-2020 14:30:43