More bad programming changes

It used to be when I got a Ring alert, it gave me the option to view the activated camera immediately without having to open the app and find the camera. Then one day that button didn't exist anymore. Today I notice that when I view a camera and turn my phone sideways it no longer automatically switches the orientation and enlarges the view. It's like Ring is a non stop beta app. There is no email to contact for customer support, and when you call customer service they read thru their script and have you do a dozen steps that have nothing to do with the issue you called about in the first place. Is Ring making so much money they don't care about customer service, or are they a sinking ship who doesn't care about customer service?