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iOS Ring App Defaults to Wind Chime Notification Sound After Restart When Locked
Bug Title :iOS Ring App Defaults to Wind Chime Notification Sound After Restart When Locked Device:iPhone 16 Pro iOS Version: 18.5 Ring App Version: 5.85.0 Description:After restarting the iPhone 16 Pro, the Ring app defaults to playing the wind chime notification sound for camera alerts received while the device is locked after restart. This occurs even when custom tones are set per camera within the Ring app. The issue occurs inconsistently across one, several, or all configured cameras. Once the passcode has been input and FaceID can be used, notifications will play the correct "customized" tone. Expected Behavior:Custom notification sounds assigned to individual Ring cameras should play on the lock screen regardless of device restart or lock state. Actual Behavior:Post-restart, the lock screen always plays the default wind chime tone, ignoring all configured custom sounds. Notification Center settings (ephemeral banners, persistent banners, badges) have no effect. Custom tones may resume only after manually launching the app, and even then, the behavior is not consistent. Impact:The wind chime tone is grating, generic, and ineffective for distinguishing camera alerts. This disrupts custom setups and reduces the utility of Ring’s personalized notification system. Steps to Reproduce: 0. Assign a custom notification tone to one or more Ring cameras. 1. Restart the iPhone 16 Pro. 2. Leave the device locked. 3. Trigger a motion or ring alert. 4. Observe that the wind chime tone plays instead of the selected custom tone. Mitigation Attempts (Unsuccessful): - Restarted the phone - Installed the latest version of iOS - Deleted and reinstalled the Ring app - Set up the iPhone 16 Pro as a new device (clean install) Notes: - This issue has persisted across multiple iPhones, iOS versions, and Ring app versions for as long as I’ve used Ring on iOS. - The problem is repeatable after every reboot. - Notification style changes do not resolve the issue. - Custom sounds may only resume (inconsistently) after manually unlocking the phone, enabling FaceID. Thank you : )
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19-06-2025 19:44:28
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Justin_Ring
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23-06-2025 19:01:14
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