Responses (4)

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  Jase75

  I to have the same problem, was working fine this morning. Internet is on and good speed. Other apps working fine. Deleted Ring app and reinstalled, Now it won't let me log in as it keeps saying 'Your internet connection is not currently working. Please try again'. Yet again, my internet is fine, i can log in on my pc, just not my phone. Any advice is welcome. Thanks.

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  29-01-2020 06:09:32

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  Chelsea_Ring

  Hey neighbors! While making sure you have the most up to date app, you will want to make sure you have the most up to date operating software for you phone as well. This could be the cause of why you are unable to log in on your phone, but can from a desktop or browser. If you can, please make sure you are on the most recent iOS or Android operating system, and disable any VPNs that you have enabled that may be preventing you from logging in. Hope to hear back from y'all soon!

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  29-01-2020 06:49:40

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  Jase75

  This has done the trick. I was on ios 12, updated last night to ios 13, now all is fine. Thank you.

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  30-01-2020 08:17:57

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  neeeeel

  I have this same problem. When I try to log in I get the error message "Your internet connection is not currently working. Please try again". But all other internet-connected apps work on my phone. The device (Spotlight Wired) appears to be working fine - recording videos that I can view from my laptop browser. But I can't log into the app. iOS is updated. iPhone XS, iOS13.3.1

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  28-02-2020 05:38:06

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  Chelsea_Ring

  Hey @neeeeel, could you please attempt some of the solutions that have been offered as above in this thread? This may help resolve your concern. These solutions include removing the Ring app, rebooting your phone, and then reinstalling the app, or making sure any VPNs on your phone's connection (turning off wifi and using data only) are turned off.

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  28-02-2020 04:25:57

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  neeeeel

  I tried a bunch of these previous and they didn't work. But now tried switching to cell data and that works. I'll have to try the wifi again when I get home. Thanks!

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  29-02-2020 01:19:36

• M

  Mr23779

  Sent an email to them this morning regarding this very issue. Ring app ver 3.22.1 Android 10 with security patch level Jan 1, 2020 Google Pixel 2 XL phone Full network signal on phone App has been working fine until this morning when I tried to enable the motion settings on my indoor camera. App froze, so I cleared cache, cleared storage, reset the app, uninstalled/rebooted/reinstalled the app from GPS, and it just freezes on the user login screen. No response from app and never logs in. Web interface is working just fine and I can play previously recorded video. Just seems to be the Android app that's having issues.

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  30-01-2020 03:54:27

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  M

  Mr23779

  Since I have two Android phones at my disposal here at the house, I did a bit of testing. I dusted off my BlackBerry Key2 phone (Android version 8.1 + latest security patch), booted it up, and was able to use the Ring app normally. I then uninstalled the Ring app on my second Android phone, a Google Pixel 2XL (Android version 10 + Jan 1st security patch), rebooted the phone, installed the Ring app via the Google Play Store, set the necessary app permissions, logged into the app when prompted, reset all my home Ring cameras via the app, and all is right with the world again. It's working now. Maybe using the Ring app successfully on my spare BlackBerry phone did something to my account so that I was able to use it again on my Pixel 2XL??? I'm baffled, but at least it's working. TL;DR - Ring app working again.

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  31-01-2020 02:49:00

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  Davidvollmer

  Can’t log in to ring says no internet connection what the hell is going on everything is fine

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  09-06-2020 01:05:38

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  DF11

  Ring seems to have done something to the app. It no longer works with Nord VPN. If I turn off the VPN it works but who wants to have to turn off the VPN to use a doorbell?! It’s always been a glitchy product. Ring now that you have the resources of Google behind you please fix.

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  23-06-2020 07:11:38

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  Chelsea_Ring

  Hey neighbors. Just wanted to clear something up for you, but please note that Ring does not allow the usage of VPNs for the devices to be connected under, as well as use Ring.com or the Ring app with a VPN. As of December 2019, we no longer support the use of VPNs while accessing Ring, Rapid Ring, or Neighbors applications. In order to use these applications, we ask our neighbors to disable their VPN or ask their VPN provider to help them exclude Ring traffic from the VPN. In addition, you may see a 406 error message displayed when you try to log in to a Ring app via a VPN.

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  23-06-2020 10:22:16

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  user1981

  I cannot. Get into my history. I’m on latest IOS. No VPN. Have removed app and reloaded. I can view live feed though. And all other apps working fine. Checked internet speed and all normal. But when I try to view history it stats there is a problem with your internet ??? Please help

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  08-11-2021 11:38:39

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