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user32567

I can't delete files from event history on one camera
hardwired-security-cameras
event-history
troubleshooting

I can't delete files from event history on one camera. There are no problems with the rest of the cameras .

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30-11-2023 07:35:27

Responses (1)

  • C

    Caitlyn_Ring

    Hi @user32567. First, always ensure your Ring app is fully updated to the latest version available. Are you the Owner of this Camera or a [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account)? If you're the Owner, you should be able to delete videos from the Event History. Are you seeing a specific error message when trying to do so? Feel free to share a screenshot or short screen recording of what you see on your end.

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    01-12-2023 05:06:20

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