Ring App
Hmm seems to be a problem.
trying to reconnect my doorbell cam because it keeps going offline for last couple of weeks. am getting like everyone else, the 95%, and then giving up .. I have checked to make sure the 2.5 GHz is on my internet and even brought a Chime Pro because it takes 5 GHz as well .. but NO not working. I live in Australia so I can not call overseas. And the useless YT clips are vague/ to say I am frustrated was me 3 hours ago. Now I am plainly disappointed and will be checking up with ACCC. I am not so sure it is legal to sell a product like this in a country when no support or customer service is offered. I have read so many comments from people who have a similar issue as I do., and frankly, am disappointed in the lack of customer service in fixing a problem that seems to be built into the app and product itself.
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09-05-2025 09:11:15
Responses (1)
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Justin_Ring
Hi @user_c0854c. This Help Center page has other steps you can try as well for your concern. https://ring.com/gb/en/support/articles/uii72/fixing-offline-devices. If you have tried these steps and are still having the same concern, give our support team a call for further assistance. https://ring.com/gb/en/support/contact-us/call?hasLangChanged=true. You can also reach out support team on Facebook or Twitter by sending a PM to @Ring.
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12-05-2025 07:39:15
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