Disarm mode not actually disarming!

I have tried repeatedly to get disarm mode to work. I have made sure I’ve selected the options in the modes settings to NOT detect motion while in disarm mode, and yet it continues to detect motion and record just the same as if it were in away mode. This is so frustrating! What is the point of having this mode if it doesn’t actually work? There’s no way of contacting anyone from Ring aside from calling a US number (I’m in Australia) and this bloody website sends me around and around in circles. Any suggestions? I’m about to take them back and get a refund. It’s just a waste if battery and constant notifications.