Couldn't Load your locations

We have a ring pro doorbell. Some days ago I added a ring indoor cam. Since that point every time I open the app on my mobile (huawei) it brings up a blue and white screen that states: - Connection Error - Couldn't load your Locations - We're having trouble loading your Location information. Please try again. (and then a RETRY button that when pressed goes no where). I tried the UK phone line and could not hear or perhaps understand the Ring operative who may have been outside the UK. Can anyone please assist as the app and the doorbell worked fine until I added the cam?