Ring App
Checking device health from Win10 app
Last week I was able to check the device health from the Windows 10 app. This week, if you go to Devices, click Settings, then Health, you get a pop-up that says: Something went wrong :( The error code is 0x80131500 Everything else seems to work. I can get the device health from the Android app, so the feature still works on the doorbell. It's been like this for a few days now. I added a new wireless AP near the doorbell (Video Doorbell Pro), so I've been keeping an eye on the RSSI and watching for failures.
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25-11-2019 08:58:06
Responses (7)
- 5
Same here, getting the same error across 4 different Windows 10 laptops on the Ring app v. 2.4.6. This started this past Friday or Saturday--can't check Device Health for any of my 4 cameras but it works fine from my Android phone. Get the attached error on every computer of mine, for every camera. Reinstalling the app did not fix the issue. 
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26-11-2019 02:26:06
SI am getting the same problem when trying to check the device health from the Windows 10 app. Something went wrong The error code is 0x80131500
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26-11-2019 03:44:22
- L
I am going through the same issue which is very frustrating. The device health works on my android phone but not on my PC app for Ring doorbell and camera. I have reset the Ring app but to no avail. I have tried other methods thru youtube but again to no avail. I am going to call Ring customer service to determine what the problem may be and if they can help. By the way, I installed the latest version of windows 10 this morning which is 1909 and it may be that may be the problem but I do not know because the device health was working before in upgraded to windows 1909.
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27-11-2019 05:30:44
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5It's not Win10 1909. It doesn't work on 1903 or 1809 either. The trouble is likely on their end, as I have 4 different Win10 computers that all throw that same error. @marley\_ring Maybe this thread should be moved out of the doorebell thread and into the Ring App section? It's not really a camera or device specific problem.
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27-11-2019 05:58:26
- C
I'm new here, just signed into Community. I am getting the same, have been for a few days now. I just uninstalled and reinstalled the Ring App on my Desktop but I still get the same error code. Health Check works fine on my cell phone.
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28-11-2019 12:55:33
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DI am having the same problem with that error code in Windows 10. However, everything works fine in the Android app.
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28-11-2019 02:19:11
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spanner43
This is also hapening to me
1
25-11-2019 10:40:13
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