Ring App
Bug Report: Ring App turns on screen on Android 9, regardless of notification settings
**Summary:** The Ring App will turn on the screen whenever a motion event is triggered. **The Issue:** This often results in unintended phone interactions when the phone is in my pocket. Even when locked, this can result in dialing the emergency number. This issue has been reported on multiple forums, so I know it's not just me. **Attempted Solutions:** I've gone into the detailed app notification screen and tried changing the Notification Behavior for the "Motion Notification" category. The default is "Make sound and pop on screen". I've tried all the other settings, including "Show silently and minimize". Regardless of setting, the screen turns on, which is particularly strange for the "Show silently and minimize" setting since a notification doesn't even appear on the screen or in the notification tray, but the screen turns on anyway. **Not a Solution: ** Disabling notifications entirely for the Ring app might work (I haven't tested this), but this would block the notifications entirely, which isn't the desired outcome. **Desired Outcome:** I _do_ want to see the notification in the tray, receive appropriate sounds/vibrations depending on setting, etc. I simply don't want the screen to turn on.
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09-08-2019 07:35:42
Responses (8)
- T
Same problem going on for nearly a year. Pixel 2xl. The update to Android 10 hasn't changed the Ring app behavior.
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08-09-2019 01:26:00
MHey @TonyOrlando. Have you found any success with the recommendations in the response before yours? Feel free to respond with anything you find that improves or resolves this for you. Thank you!
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10-09-2019 10:55:00
TI've been an Android user for years so I'm pretty familiar with all the settings. No matter what I change on the phone or the app, my screen comes on everytime there's a motion alert. My wife has an iPhone and has never had this problem. Not the end of the world but just this morning my phone started randomly dialing while in my pocket after a motion alert. PS... Just upgraded to Android 10... same results
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10-09-2019 11:00:22
MSorry to hear this is persisting, I can understand how that can be frustrating. We've shared this information with the team, and will be sure to update this thread with any information once received.
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13-09-2019 09:20:39
- D
Hello, I am facing the same problem as well. Repeated emails to Ring Support yielded no results even after a few months. I am on Android Pie as well and am very certain there's nothing wrong with my settings - I've disabled the "Wake screen on notification" settings which should ideally be applied to all app notifications. No other applications misbehave in this manner apart from the Ring App. However, Ring support insisted that the problem was with my phone and not the App. Any solutions apart from turning off notifications totally (which would defeat the purpose)? I just need it to vibrate (without turning the sceen on!). Thanks
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21-09-2019 10:57:56
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SGreat news everyone, I found a decent alternate solution to the problem while we wait for Ring to acknowledge and fix the programming problem in the Ring app. I recently installed the Rapid Ring app and notifications behave properly in this app. Plus, it's faster to load to the live screen, which is what I usually care about when there's a notification I'm not expecting. The _only_ downside is that Rapid Ring doesn't allow you to snooze directly from the notification, so it takes several extra steps to snooze a camera that you're expecting a bunch of false notifications on (e.g. construction next door). I hope that Ring does eventually take a closer look at how they've programmed notifications in the core app. I suspect the programmers have selected the wrong notification priority or type and that's why it always wakes our screen. That or they're telling the screen to wake as an additional action along with the notification. Either way, this app is behaving poorly by not following Android programming standards.
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21-09-2019 10:10:26
TWhy didn't I know about this app? Thanks for the suggestion. Just tried it and does exactly what I need. Thank you.
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21-09-2019 10:36:05
DThanks for the workaround. I can confirm that notifications from Rapid Ring does not turn the screen on. However, I'd very much prefer to have only one app to achieve the same funtionality. Hopefully someone at Ring support can acknowledge this problem.
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30-09-2019 05:33:05
JSame issue pixel 3a Android 10. I know my what around Android so no it's not me and some setting. It's the ring app. I hate it because when it goes off for motion in my front pocket. My phone screen stays awake because pocket lining is thin enough to keep registering touches. . \Please fix this ring
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02-10-2019 11:02:26
- J
I am having the exact same issue. I finally disabled alerts tonight because I am tired of the screen turning on and screwing up things on my phone.
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04-12-2019 02:11:40
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- C
The team is aware and this will be fixed in an upcoming release. Thank you for your patience and letting us know!
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04-12-2019 05:37:00
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RI have a Samsung Galaxy s9+ and running oreo (8.0) and I have the same issue. I've had the issue since my s5, s7+ and this s9+. It's not the phone, its the ring app. Will this issue be solved for everyone or just the ones using a pixel phone?
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04-12-2019 11:15:50
BHaving the same issue. Installed the rapid ring app and it worked for a while but now I'm now having the same issue with that app as well. Super annoying.
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01-01-2020 04:49:03
JHow much longer for the fix. I saw your post and got excited. I see the ring app was updated 12/20. So I removed the ring rapid app. NOPE! The main ring app still wakes sceen for all ring camera notifications. Please fix this as I can't have my phone screen waking while in my pocket for every camera notification. My phone screen stays awake in my pocket because the lining in my pants is thin enough to register as being touched. Big battery drain. My wife pixel 3. Me pixel 3A
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01-01-2020 10:39:22
BI'm sorry I felt the same way when I saw your message lol. I don't know what's going on with these guys man. Seems like nobody wants to listen to what customers want unless its something that will cause the company money.
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08-01-2020 07:40:14
JKinda sucks but I think it's only affecting Android 10. Fairly small group of phones. On top of that I think it's only a issue for people who keep our phones in our pocket. My wife's pixel 3 has the same issue but since it's in her purse. The waking screen is a non issue. It goes right back to sleep with no touch input.
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08-01-2020 09:51:16
- U
I am yet another user (currently Pixel 4XL) that has been experiencing this issue on my last two Pixel phones. I understand it taking some time to get the issue identified, validated, and addressed. My frustration is with the lack of information around the process. All too often you hear "they are working on it and it will be fixed in a future release"… but when is that exactly? :smiley: It would be nice to know the status of an issue because at least at that point you know it is being officially acknowledged. Maybe there is something out there about new releases/fixes and I just have not stumbled upon it. Knowing a problem was assigned a priority, is being worked on, and the status available would at least help me a bit with the frustration.
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14-01-2020 06:20:25
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JI don't think this will be fixed for some time if at all. It might be a pixel only issue. We pixel users are a very small group. I am however counting on this to be a Android 10 issue. And as more phones use Android 10 Hopefully the complaints are enough to be heard.. I think Android 10 removed the option for users to set notification priority levels. In Android 8 and 9 I recall seeing options to set individual apps notification low medium and high. Ring app is somehow stuck in high priority. The only other app to wake screen from sleep is the phone app. But this is ok for this app to wake my screen. Since I'll be pulling it out of my pocket to look Ring please fix this issue. Your app wakes screen for all notifications. This is a issue if you keep your phone in ur pocket. As most pant pocket lining is thin enough to register touches to screen so your screen stays awake untill you pull it out only to find all kinds of mayham done from all the touches
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14-01-2020 08:10:23
B> @john wrote: > I don't think this will be fixed for some time if at all. It might be a pixel only issue. We pixel users are a very small group. I am however counting on this to be a Android 10 issue. And as more phones use Android 10 > Hopefully the complaints are enough to be heard.. > I think Android 10 removed the option for users to set notification priority levels. In Android 8 and 9 I recall seeing options to set individual apps notification low medium and high. Ring app is somehow stuck in high priority. > The only other app to wake screen from sleep is the phone app. But this is ok for this app to wake my screen. Since I'll be pulling it out of my pocket to look > > Ring please fix this issue. Your app wakes screen for all notifications. This is a issue if you keep your phone in ur pocket. As most pant pocket lining is thin enough to register touches to screen so your screen stays awake untill you pull it out only to find all kinds of mayham done from all the touches Definitely not a Pixel only issue, I'm having the same issues on two devices. (Oneplus 7 Pro running android 10 and Blackberry running android 9) and they both have the exact same issue. Also the original poster is has in the title of this thread that they're having the issue with Android 9. This has to be something thats coded wrong in the application itself, if not other apps would have this issue as well. But its getting really annoying to the point where I was actually thinking about getting a Google Doorbell and cameras. I guess we'll see, doesn't seem like they care because most users who aren't that tech saavy wont bother to try and find a forum to complain about it.
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14-01-2020 08:22:20
JThat's why I go out of my in all my posts to explain why having your screen wake from sleep is such a big deal. I'm tired if pulling my phone out of my pocket only to find either Bluetooth turned off or just plain locked out because while in my pocket my thigh has touched my phone too many times as in too many wrong passwords have been entered.
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14-01-2020 08:32:39
JThere is a option in Android 10 Settings/Display/Lock screen display/when to show. You'll find a option to wake screen for new notifications. My wife and I have this off. It does nothing for the ring app. But it might help with non pixel Android 10 users?
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14-01-2020 08:39:30
RYup. LG V30 here with Android 9. Definitely have the (extremely aggravating) issue. Oh, and I tried the Rapid Ring app and it lets me log in, but gives me an error trying to connect to my doorbell. I give up.
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14-01-2020 08:54:46
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Marley_Ring
Hey @SeaRob wondering if any recent Android or App updates resolved this for you? If not, I recommend uninstalling any 3rd party cleaner apps if applicable, as well as checking for a setting called 'screen wake' which some Android phones have. Neighbors have shared some success with using an app called '[Glimpse Notifications](https://play.google.com/store/apps/details?id=de.nullgrad.glimpse&hl=en_US)', which allows users to control which apps will turn on the screen and which will not.
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16-08-2019 07:43:22
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