System Rearming Itself
I've been a ring client now for about 6 months. Today for the first time I disarmed the system and preceeded to make a cup of coffee. while waiting for the coffee to finish brewing the system rearmed itself. Has this happened to anyone out there and if so what caused it and how to prevent it from happening again
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07-06-2020 01:00:33
Responses (12)
- W
I have had my ring doorbell pro for 11 months. Last night at 8:46 PM it suddenly disarmed itself for no apparent reason. I can find no record of it anywhere in the app but then again I can never find a record of arming or disarming either.
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09-11-2020 10:45:03
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- J
Yes I’ve had the same issue! I’ve been a user for a month and already had my alarm system disarmed twice without any of my users physically disarming it. This has become very scary! I called Ring and they have no explanation.
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02-12-2020 08:42:41
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- T
This morning I received an alert that my Ring alarm had been armed in "Home" mode by app. I did not do this, and there is nobody else with access. Does anybody have any idea, or previous experience with something similar?
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06-01-2021 12:55:20
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LI have been a Ring user for 2 years. Today, this weird thing happened first time. As the main door closed, the ring alarm armed itself, disarmed a min later then armed again in another min through app. I was outside the house with no access to my phone. Hubby at work did not touch the app.
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15-07-2021 01:27:15
- M
This is certainly odd to hear happening, @Lv58! A mode change should not occur unless done so in the Ring app, via Keypad, or by a schedule. Check out our [Community post](https://community.ring.com/t/feature-update-schedule-your-ring-alarm-to-arm-and-disarm-automatically/55570) about scheduling Alarm Modes to ensure this is not causing arming/ disarming. While it should not cause arming and disarming in the manner you've described, connection is worth checking. Losing connection during an arming or disarming attempt can trigger battery or cellular backup to initiate, and potentially time out on an in app request. I recommend also ensuring that no sensors are requiring bypass when attempting to arm. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look at your account with you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-07-2021 05:15:28
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Chelsea_Ring
Hey @Jdharr44. Do you see anything in the Event History that can tell you why it re-armed itself? It could be from a shared user that used the app, someone that used the Keypad, or maybe it did not accept your Mode change when you did so on the Keypad/App. If you go into the Ring app \> Main Menu \> History \> Alarm \> Check back during that date/time to see why the system went back into the old mode. If you still cannot find an answer, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know what you find out, neighbor! :)
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08-06-2020 05:33:36
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