subpar customer service

Since monday of this week, I have been trying to contact Ring on my difficulty using Cellular backup on the Ring Alarm. Each time the wait was over 30 minutes. And every time I get the same answer of escalating my case to "business developement" and someone will get back to me within 2 days. Seems like service rep taking calls at the helpline have no clue how to do product support. All answers were very generic. I really want to like the system and was ready jump into the cameras as well. But doesn't seem like anyone is helping me here. Either help me solve the problem or tell me you cant do anything about it and then I can get it over with and return the system. Keeping me waiting on limbo with no idea when and whether someone will solve my issue is not cool. I'm ready to give up.