Responses (4)

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  TechGuy42

  Good catch, major kudos

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  29-07-2019 02:09:48

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  Chelsea_Ring

  Hi neighbors! We want to thank you for bringing up this important topic, and giving us the opportunity to explain how Ring Alarm Motion Detectors are designed to work. Ring Alarm Motion Detectors are designed to be smart. They detect movement through rooms and hallways which an intruder would be likely to pass through, while allowing you and your family to move freely through your home. When your Ring Alarm is disarmed, your sensor detects motion constantly, but will only notify you to the first detection. After three minutes of no activity, it will be “cleared” and ready to notify you again. The system is designed with this feature to greatly reduce the number of notifications when your Motion Detector is disarmed and reduce the drain on your battery. Rest assured, even though you’re not getting a constant stream of motion detection notifications, all movement is being detected. If you arm your Ring Alarm before the Motion Detector has cleared, the Motion Detector will be armed and will not be bypassed. Ring Alarm is smart enough to know that as you exit your home you may trigger the Motion Detector, and you should not be confused with an intruder. After you leave your home and movement stops, the Motion Detector will clear as expected and be ready to detect movement. Any motion that is detected at that point will trigger the Alarm. We recommend using both Contact Sensors and Motion Detectors to create a ring of security around your home. By using Contact Sensors at every entry point around your home, any intruder would be detected and set off the Alarm after your customizable Entry Delay. If you’re still concerned, you can set your Entry and Exit Delays to 0 seconds, and only arm and disarm your Ring Alarm using only the app from outside your home. This would sound the alarm as soon as a door or window is opened, before an intruder has the chance to even enter your home. While we don’t recommend this option as it might increase the chances of a false alarm, you can configure these settings to give yourself peace of mind. Note: Ring Motion Detectors also have a Test Mode, in which your sensor detects motion constantly and will notify you about every 15 seconds. This is designed to help you test for blind spots, pets, and other environmental triggers. Please don't hesitate to reach out with any further questions or concerns. Thank you!

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  29-07-2019 09:29:57

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  SoriceConsulting

  Jennifer, Thanks for the explanation. However, it does not match my experience. I just tested again: 1. Moved in front of 3 Motion Sensors (kitchen, front entry, dining room). 2. Moved to the top step of our basement stairs (where I am out of sight of all 3 sensors and all other sensors as well), and set the alarm to Home. 3. Set a stopwatch and waited 90 seconds. 4. Moved back into the field of view of the sensors. Alarm did not go off. I had to wait at least 2-3 minutes before the sensors were active and caught the motion. PS - We have not pets, etc. and I was the only one in the house for the test. I think that in 'Home' mode, the sensors should activate immediately - since I'm Home and know which ones not to activate by accident. When you set the alarm to 'Away' it would make sense for the motion sensors to be active after the exit delay has expired. I'll test that as well later today and post back.

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  30-07-2019 12:10:54

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  Finz

  I’m no security expert, but it makes sense for the motion sensors to disregard the 3 minute interval once the exit delay has expired. The system should assume that everyone has already left and any motion from that point forward should trigger the sensor regardless of the timeout period. For example, let’s say that you arm the system and activate the 60 second exit delay. 30 seconds later, trigger a motion sensor on the way out the door. The motion sensor should rearm in another 30 seconds once the exit delay ends instead of 2.5 minutes to reach the end of the 3 minute “timeout” period. 2.5 minutes may not be a lot of time, but as OP said.. its 2.5 minutes of being vulnerable that seems to be an easy fix. I haven’t tested any of this myself, so I’ll be interested to know how it turns out.

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  31-07-2019 01:39:54

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  SoriceConsulting

  I've not had a chance to do more testing - hope to do so in the next day or so. I will put my alarm in 'self' monitoring mode (to play it safe). I'll test how the motion sensors react to the 'home ' and 'away' modes and report back. It would be interesting if others can test as well to see if it is a global issue.

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  31-07-2019 01:45:52

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  Chelsea_Ring

  Thanks, @SoriceConsulting. From my findings, the three minute wait time for motion detection seems to be an industry standard for alarm systems. But I'd like to point out that our Contact Sensors do have a customizable Entry Delay. If someone were to enter the home when armed in either Home or Away Mode, they would first trigger the Contact Sensor on the door or window before triggering the Motion Detector. At that point, the Alarm will sound as soon as the Entry Delay is over. You can set the Entry Delay to 0 seconds, in order to sound the Alarm immediately (keeping in mind that you may be more likely to accidentally trigger false alarms).

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  31-07-2019 06:21:29

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  SoriceConsulting

  Thanks Jennifer! Appreciate your keeping on top of this subject. My concern is from experience with our prior system (which we happily replaced with Ring!). With that one, once we armed the system, the alarm would go off immediately if we stepped in front of a motion sensor (been there, done that by mistake). That does not seem to be happening with Ring. I will try and so some detailed testing tomorrow and post back my results for the community.

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  31-07-2019 06:26:21

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  LSchaub

  While I don't personally consider the three minut delay on the motion sensors to be a serious security breech, it would still be good to be able to set a zero delay. That way you could use the system as a panic button. I arm and disarm my system with Alexa commands . If I heard strange noises/voices and realized the system was disarmed, I would like to be able to voice control the system on with an immediate response to motion.

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  10-09-2019 12:16:04

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  LSchaub

  While I don't personally consider the three minut delay on the motion sensors to be a serious security breech, it would still be good to be able to set a zero delay. That way you could use the system as a panic button. I arm and disarm my system with Alexa commands . If I heard strange noises/voices and realized the system was disarmed, I would like to be able to voice control the system on with an immediate response to motion.

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  10-09-2019 01:49:46

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  uscpsycho

  I found this thread while searching for a solution to this issue of delay. It is clear to me that Ring designed it this way and doesn't see a problem with it. I'm just here to post that this is a problem and that this isn't how a lot of people want their motion sensors to behave. After a Ring motion sensor detects motion, it essentially goes dead for four minutes, so any motion is completely ignored for four minutes after an initial motion detection. I don't see how Ring thinks this is a good design. But they do think this, and at the very least they should give people an option to change this. I am using motion sensors to trigger routines with Alexa. These routines need to run every single time a motion is detected, even if the motions occur 30 seconds apart. Paralyzing the routines for four minutes makes the routines useless. Probably makes a lot of motion-based routines useless. Hopefully Ring will fix this some day.

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  07-10-2019 08:41:47

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  SoriceConsulting

  I agree 100%. Having a motion sensor go 'dead' after detecting motion is just plain dumb. The only thing I can think of is they do this to preserve battery life. I also agree that this should be an option that can be changed by the user. Can anyone at Ring give us a clear explanation of the logic behind making motion sensors go dead for 3-4 minutes after detecting motion? And why can't you just update the software/firmware to make it a user setting? Example setting I'd love to see: After inital motion detection, pause addtional motion detection for: a) 0 seconds b) 30 seconds c) 1 minute d) 2 minutes e) 3 minutes Note: Setting a lower pause time may impact battery life.

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  07-10-2019 12:28:15

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  SoriceConsulting

  Bump. Jennifer\_Ring? Riley\_Ring? Any comments?

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  07-10-2019 09:10:24