Ring Security

My alarm was triggered this morning. Ring did not contact me and Ring did not contact the police. The contractor texted me asking me to turn the alarm off. This was the first time that I’ve had an alarm to go off using your system. It seems as if Ring doesn’t have a central monitoring station. Also, it was very frustrating that I couldn’t get to a customer service representative via phone. Most alarm companies identify the person after they have made a connection. Furthermore, I may not have had my phone receive the authentication code. You all need a much better system. But as the saying goes “You get what you pay for”