Responses (9)

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MrCFromC

They are putting out firmware updates for gen 1 keypads so maybe it's related to that (I just got the update yesterday afternoon). Go into the app and click on alarm, then your keypad, then event history and see what it says. Also keep the keypad plugged in and in disarmed mode to get your firmware update.

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18-04-2021 06:59:24

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Sjsj385

Per the event history, I think my update finished. it is having issues after.

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18-04-2021 14:48:40

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Sd9

The firmware update is horrible. They’ve disabled the battery level light which is a huge problem for me and now the disarm button flashes constantly. I just took the keypad down and put it in a box.

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21-04-2021 18:47:17

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dc41home
I'm having similar, but not exactly the same issue. In the past couple of days, I'm reading more issues with the gen 1 keypad following the firmware update. I haven't been able to resolve mine, even after a call with technical support. While my call with technical support fixed the keypad for a while, it did the firmware update again, and now it's stopped working. I'm thinking the firmware update is impacting some people, but not all. It would be nice if Ring published their firmware updates in one spot.
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18-04-2021 16:47:56
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jrc645

The Software update I received on 4/18/2021 thus far had the following impact on my GEN 1 Keypads...1) I keep my keypads plugged in. The Green power LED that used to display in the upper left corner of the keypad is now off.2) The other keypad LED's (i.e. Away, Home, Disarm) now flicker/blink periodically. So far other than that keypad seems to be functioning properly. I know its not the keypad since suddenly both keypads I have exhibit the same "issues" after that update. I personally view this as issue, since I see no reason why a power indicator light would be turned off nor why a random blinking of the other LEDs is an enhancement to functionality. It would be nice if someone from Ring could explain the rational for these changes.It seems to be an unintended side effect of some other power consumption issues that may have been identified, but who knows. As I said Ring should explain.

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20-04-2021 12:54:02

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Sd9

It’s a terrible update. I wish I could figure out how to bypass these “new” features. The blinking is unbelievable I had a post-it over it until I realized you can just turn all the lights off. It seems the best option, until someone accidentally sets the alarm off not knowing it is armed.

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21-04-2021 19:06:14

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MrDogDad
Following the firmware update on the 18th, the power LED on my gen1 keypad shows a solid red light when it is plugged in. The lights turn off when I approach the keypad (I know there is a light some sort of sensor built-in (light or motion). The battery status indicator in the app seems normal.I called support and they recommended performing a factory reset on the keypad , which I did, but it did not correct anything.
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20-04-2021 14:53:15
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jrc645
So after this update the keypad now provides no visual confirmation that it is powered; you need to look at the device on the app to see that status. You now have an extra overt step as opposed to a visual confirmation of power going to the device. A true enhancement would have allowed you to change the brightness on that particular LED (as you can on others) or turn it off completely.The 2nd enhancement "request" seems to be even more ridiculous. The LED for the system status (Away, Home, Disarmed) are brightly colored and you can adjust the brightness in the app. Blinking an already bright LED (or however bright you prefer) does not seem to make much sense. If you can't tell the status with a quick glance, a blink every minute is not going to make much of a difference, especially if you are not looking at the keypad at the time of the blink. An enhancement would be to change the color based on the mode. Currently Away and Home are both Red, and Disarm is blue... Why not have three distinct colors?If this was truly intentional, I'm really not sure what you folks were thinking here.In addition, if Ring pushes out software/firmware updates that impact the visuals and/or app functionality Ring should also push out release notes on what is changing to avoid unnecessary calls or posts on this forum. As I said I don't this is an enhancement that improves functionality, just the opposite; however, if you pushed out notification at least owners of the impacted device would not be surprised by the functionality and think they have a faulty device. Yes as you might have guessed, not a happy customer at the moment.
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21-04-2021 01:26:09
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