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U
Ring contact sensor offline
contact-sensor

I have had my ring alarm for 2+ years with no issues. Last week, one of my Gen 1 contact sensors for a door went offline. It is not far from the base and I have a range extender in that room. I removed and tried to re-add, etc. all with no luck. Battery is not empty and I tried with fresh battery to be sure. I ordered a replacement Gen2 and was able to get that configured. Then the old one started working and I moved it into a garage side door (even further from base station) and it works more reliably now for some reason. The new Gen 2 did go on- and off-line a few times at first and has failed to report door open/closed a few times when showing online. Now my front door sensor Gen 1 is offline. It is probably 5 feet from the base. Again, I have never had an issue with any of the devices going offline prior to the past 2 weeks. Could it be my base or any other tips?

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21-11-2021 13:54:35

Responses (1)

  • U

    What we need to know is why? Rather than start over resetting everything. All the sensors in my house went offline today.Cameras and lights still work but no alarm sensors.M

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    10-01-2024 23:07:23

      T

      Hi @user73995. Here in the Community, we don’t have access to the tools required to determine the “why.” I would suggest following up with our support team for that information. Marley_Ring:please give our support team a call at one of the numbers available here . If you are outside of the US, please visit here to see how to contact support.

      0

      15-01-2024 17:02:11

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