Ring Alarm
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Ring Alarm is offline after setup
Hi all,I’m configuring my Ring alarm base station for the first time, and after selecting my Wi-Fi network and getting a success notification, the device is marked as offline in the app. Not sure if I’m doing anything wrong, so I recorded a video with the process I’m following, in case I missed anything. Can be watched here: Cloudup.In case the video goes too fast, these are the steps I’m following:Tap the “Ring Alarm is offline” notification.Tap “Retry connection”.Nothing happens.Tap “Still can’t connect”.Tap “Join Network”.Tap “Continue”.Press the pairing mode of the Base station.The light ring starts to spin.Tap “Find my base station”.My base station is found and I’m ask to select a way of connecting to Internet.Tap “Wi-Fi”.Tap my Wi-Fi network.The device apparently connects successfully to internet, but it still appears as offline.Thanks for the help in advance.
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09-08-2021 19:03:07
Responses (4)
- C
@mmtr Thanks for checking on those details for me. The Base Station should definitely be properly connected to the internet then if it’s showing that both the power and WiFi LEDs are lit up in green. In this case I do think it’s best if you give our support team a call when you have a moment, as the
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11-08-2021 19:52:55
PHi @mmtr , did you solved your problem? I have the same problem after setup. I have tried to reset and connect again via both lan cable or wifi. But it still show the ring alarm is offline. How did you solve it finally? Thank you.
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14-12-2021 20:14:47
- U
HiI am having the exact same problem,Did anyone resolve this issue?
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28-01-2024 15:41:10
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- C
Hi neighbors. If the troubleshooting information shared in this thread did not work, please follow up with our support team at one of the numbers available here for further assistance. Ensure you ask to speak with the Ring Alarm team specifically.
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30-01-2024 22:20:40
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Caitlyn_Ring
Hi @mmtr. Thanks for attaching a video example as well as listing out what steps you're running through. Just to make sure, is your Ring App fully up to date? You can check for any applicable updates in your phone's app store. After you walk through these steps and it says it is connected, what color lights do you see on the back of the Base Station, where the wifi and power LEDs are at? Feel free to attach a picture of this as well. I may end up suggesting you contact our support team on this concern, but I'll see if I can offer any helpful suggestions once I know what color those lights are. :)
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10-08-2021 21:44:59
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