Ring Alarm Hub dropped WiFi will not connect

So I have had our alarm system since December 19. About a week and a half ago the hub dropped wifi and went to cellular. I have done the troubleshooting. Then contacted support that requested I check with my ISP. The hub works if I directly hook it into the ethernet port on the router. But when I go through the pairing process, it will not find any wifi and gives me an error. It connects via bluetooth, where I select wifi in the reconnect area, it goes to searching and immediatly states it cannot find a wifi. (I have full 4 bar wifi signal where it is located). Then immediatly goes to "oops! something went wrong" try again later. Any help would be appreciated!